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Uber car and Lyft comparing the heavyweights in the ride sharing Apps

March 18, 2017

Uber car and Lyft are the largest use sharing apps in America. The info below is comparing the 2 giants in a driver and passenger perspective.

Waypoint options

Lyft offers you two unique options. The first is to choose a waypoint along your route. This is useful if you need to pick someone up, drop someone off, or to grab something at home before continuing to your destination. The second option is to schedule a pickup for a later time.

Uber’s differentiator is an estimate of your arrival time before you ever hit “go.” Lyft won’t give you an ETA until you request your ride.

After you request a pickup, both Uber and Lyft show a real-time visual of your driver’s progress to your location.

Rating and tipping:

Using Lyft, you’ll be asked to rate your driver on a scale of 1 to 5 and offer feedback — you’ll also have a chance to tip him or her. Uber doesn’t allow in-app tipping, so riders who really enjoyed their experience should plan to give a cash tip before exiting the car. However, Uber does still ask for ratings (on the same scale) and feedback. Uber and Lyft drivers also have an opportunity to rate their passengers. This tells other drivers who’s a tough customer. Both driver and rider ratings are visible from the moment a ride is requested.

If you have questions or concerns about a trip, both Uber and Lyft will direct you to a FAQ section and an email for further assistance. Neither app provides a phone number or chat service for customer inquiries, and from my own personal experience Uber cars customer service is horrible I've had problems with drivers getting lost and I was charged a for a longer route as if I was picking up something and therefor making an additional stop along the way.

Lyft has been a much better customer service platform I encountered.

Pricing and Surge

For cost Uber car and lyft are pretty compatible, except when it comes to Surge pricing or how lyft calls it "prime time"

Surge and prime time happen when Uber Car or Lyft bump rates based on “heat maps.” When an area gets busy, surge pricing and prime time kick in. While Uber’s heat map is usually a large area, Lyft’s heat map tends to be much smaller.

Lyft price increases are usually much less then Uber, the way I see it Lyft aren't pigs when it comes to charging the clients and Uber car tends too be more greedy.

Driver Treatment

Hiring Process:

Uber gives drivers a number of hoops to jump through up front, taking Dr Tests waiting on multiple lines in their offices, taking multiple driving courses and the list goes on. Once you are driving with Uber car, Uber stays out of a driver’s business except to request updated insurance or to settle a dispute. Lyft, however, “mentors” new drivers by pairing applicants with a veteran driver. Mandatory sessions with an experienced driver take each applicant through the complete hiring process, which is great — if you don’t mind setting aside the additional time.

Lyft drivers who applied before the first of January, 2016, take home 80 percent of the total fare (minus the service fee). Any Lyft drivers who applied after this date get the same rate as Uber: 75 percent of the total fare (minus the service fee), regardless of when they started. The kicker is that Lyft doesn’t take a penny from the in-app tips. Uber doesn’t either, but with cash tips being so unusual, that’s hardly a consideration. This means veteran Lyft drivers in Lyft-friendly areas stand to make a fair amount more than their Uber counterparts. Lyft will also send you a Smart Phone Mount for your Car and they send gifts to the drivers on birthdays and other occasions, which I've always felt makes me feel appreciated. Don't expect anything from Uber Car.

Less Controversial App

Uber

Since the app launched in 2009, Uber has skirted the issue of employee benefits by considering its drivers “contractors,” but that line in the sand has lead to dozens of lawsuits by drivers who claim they are entitled to traditional benefits. In the United Kingdom, a court ruled drivers are in fact employees, but the jury is still out elsewhere.

There have been several accusations by Uber passengers of driver attacks over the years. Two independent lawsuits have been filed by women who were sexually assaulted by Uber drivers, a woman in L.A. accused her driver of kidnapping her, and one San Francisco Uber driver smashed his passenger’s head with a hammer. The public and government have cited these instances and others during calls for improved driver background checks. Uber has been forced to pay millions for misleading safety fees and marketing related to its “gold standard” of background checks. While Uber does require driver names and social security numbers, it doesn’t use fingerprinting, which would reveal when a driver has been charged with a crime (even if they haven’t been accused). in the first two months of this year, Uber has drawn ire for operating at JFK International Airport during the taxi strike of Trump’s Immigration ban, absorbing self-driving vehicle service, Otto — whose founder has been accused by Google of trade secret theft — and for Uber CEO Travis Kalanick’s dashcam-recorded argument with a driver.

My suggestion driver for both Uber and Lyft, but if Lyft passengers are available I would swing that way. For more information on Uber leases and Uber financing options check out our website at http://www.tlcfinancing.com/

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